Frequently Asked Questions
Working through the maze of elder care services, and services availble for individuals with disabilities, can feel like a lonely up hill climb. Here are some questions that will assure you that you're not alone
Why do I need an Agency? Wouldn’t it be cheaper to just hire my own staff?
Peace of mind: by working with our agency we will have the responsibility of supervising our staff, training them or replacing them if necessary. When you work with our agency you will have peace of mind knowing that background checks, including CORI’s, CNA/HHA state registry and references have all been checked. You will have peace of mind knowing that monthly trainings are being given to keep updated with best practices, as well as quarterly supervisions by a nurse to assure competency. You will have peace of mind knowing that while caring for you or a loved one your home health aide has direct clinical resources to refer to 24 hours a day seven days per week. And if the Aide can’t come due to illness, car trouble, etc. with an agency you have the peace of mind that sending a back up is much more likely.
What if my Parents don’t like the Aide, can we change the people coming to the house?
Every effort is made to work out differences first, sometimes expectations need to be made clearer and the relationship can be salvaged . However there are times when personalities don’t mesh and we will make every effort in those situations to make the necessary changes.
What kind of training will the Home Health Aides coming to my home have?
Right from the start with a six hour orientation (much longer than many in the industry) we take trainings very seriously. Every month we offer two topics and this past year alone we invited in nurses, social workers, doctors, E.M.T.‘s and an acupuncturist to provide view points from a variety of disciplines. The frequency and importance placed on paid trainings sends the message that we want our caregivers to have the latest, up to date, most comprehensive trainings available in the industry. And we do more than talk about it! Every year we are seeing a more medically compromised patient being discharged from facilities earlier. Polls tells us their preference to rehabilitate at home and studies show home is a more effective place to recuperrate. And every employee at Collective (administrative team as well) has bed side experience so we know how important it is to have access to the training necessary to do the best you can with every individual in your care. Consistent, paid training offered by qualified personnel means our Home Health Aides are ready to assist you or your family member when they are ready to come home.
What our clients are saying
"The support you gave us over the years will be forever appreciated. We simply could not have kept Granny at home for so many years without your help...the Home Health Aides in your charge were remarkable. Caretaking is quite a journey, which at times can feel very lonely. Your help and support kept us going. Thank you, thank you, thank you..."
- Sharon